Terms of Service
Effective October 10, 2026
These Terms govern use of swiftEVV, a platform for home care agencies covering scheduling, clinical documentation, quality assurance, and Medicaid billing support. By creating an account or using the service, you agree to them. If you are accepting on behalf of an agency, you confirm you have authority to bind that agency, and “Customer” means the agency.
1. The service
swiftEVV provides software: shift scheduling, clinical charting (including plans of care, nursing notes, and medication records), QA review workflows, EVV timesheet processing, authorization tracking, and claims analysis. swiftEVV is a tool for licensed home care professionals and their agencies. It is not a medical device, does not provide medical advice, and never replaces clinical judgment. The Customer and its clinicians remain solely responsible for all care decisions, for the accuracy of records they create, and for their own compliance with the healthcare laws and payer rules that apply to them.
2. Accounts and acceptable use
Each user gets their own account; sharing credentials is prohibited. The Customer is responsible for who it invites, for assigning appropriate roles, and for deactivating departed staff promptly. You agree not to: probe or circumvent security controls, access another agency’s data, misrepresent records, use the service to violate any law, or resell access. We may suspend accounts that threaten the security or integrity of the platform, and will tell you why.
3. Protected health information
In handling patient records for the Customer, swiftEVV acts as a business associate under HIPAA. PHI is governed by the Business Associate Agreement (BAA) between swiftEVV and the Customer; where these Terms and the BAA conflict regarding PHI, the BAA controls. swiftEVV uses PHI only to provide the service, never sells it, and never uses it for advertising. Our current security posture is published at the Trust Center.
4. Customer data and ownership
The Customer owns its data, clinical records, schedules, billing files, all of it. swiftEVV claims no rights in it beyond what is needed to run the service. The Customer can export its records, and when a Customer leaves, we delete the data it owns from the application in a single audited operation, as described in our data retention policy. Access-audit logs (who viewed what, when, not clinical content) are retained for six years as required for accountability.
5. Plans and billing
Paid plans bill monthly through our payment processor. You can upgrade, downgrade, or cancel at any time; there are no long-term contracts. Fees already paid are non-refundable except where the law requires otherwise. Plan limits (file volumes, retention windows) are described on the pricing page and may evolve with notice.
6. Availability and changes
We aim for high availability and publish live status at /status, but the service is provided “as is” and we do not promise uninterrupted operation. We improve the product continuously; if a change materially reduces functionality your plan depends on, we will tell you in advance.
7. Disclaimers and limitation of liability
To the maximum extent permitted by law: swiftEVV disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement; swiftEVV is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues; and swiftEVV’s total liability under these Terms is limited to the amounts the Customer paid for the service in the twelve months before the claim arose. Nothing in these Terms limits liability that cannot lawfully be limited, or either party’s obligations under the BAA.
8. Termination
The Customer may stop using the service and cancel at any time. We may terminate for material breach that remains uncured 30 days after written notice, or immediately for serious security abuse. On termination, the Customer may request an export of its records before the deletion described in Section 4.
9. General
These Terms are governed by the laws of the State of Maryland, excluding its conflict of law rules. If any provision is unenforceable, the rest remain in effect. These Terms plus the BAA and any order form are the entire agreement. We may update these Terms; material changes will be announced to account administrators with reasonable notice, and continued use after the effective date constitutes acceptance.
10. Contact
Questions about these Terms: support@swiftevv.com.